Frequently Asked Questions
Everything you need to know about shopping with Tivoli Hi-Fi
What is the standard shipping timeframe for high-end audio equipment?
We aim to process all orders within 1-2 business days. Due to the sensitive nature of Hi-Fi components, we use specialized couriers. Delivery typically takes 3-7 business days depending on your location within Australia.
Do you offer professional installation services?
Yes, Tivoli Hi-Fi provides expert in-home installation and calibration services for home cinema systems and multi-room audio setups. Please contact our showroom to schedule a consultation.
What is your return policy for change-of-mind purchases?
We offer a 14-day return period for unused products in their original, unopened packaging. Please note that a restocking fee may apply, and custom-ordered items or in-ear headphones are excluded for hygiene and logistical reasons.
Are all products sold at Tivoli Hi-Fi covered by warranty?
Absolutely. All our products are sourced from authorized distributors and come with full Australian manufacturer warranties. We also provide ongoing technical support for the lifetime of your equipment.
Can I audition speakers or amplifiers before purchasing?
We highly recommend it. We have dedicated listening rooms at our showroom where you can experience various combinations of speakers, amplifiers, and DACs. You can book a private audition session through our website.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through services like ZipMoney to help you build your dream audio system.