Returns & Warranty Policy
At Tivoli Hi-Fi, we want you to be completely satisfied with your premium audio experience. If your equipment is faulty or does not meet your expectations, we offer a streamlined return process in accordance with Australian Consumer Law.
Contact Our Experts
Email our support team or visit us in-store with your proof of purchase to discuss the issue with your audio equipment.
Technical Assessment
Our technicians will evaluate the product to determine if it requires a simple calibration, a firmware update, or a formal return.
Secure Packaging
Carefully repackage your item in its original box with all included accessories and cables to ensure safe transit back to our showroom.
Resolution
Once received and inspected, we will process your replacement, professional repair, or refund back to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing